Government Service Centers

overwhelming counter inquiries, complex forms with high error rates, manual ticket routing with timeout risks, and fragmented business rules that generic LLMs answer wrongly.

• 01The window consultation volume is huge, with frequent repetitive problems, high pressure on manual customer service, and long waiting times.
• 02The form filling is complex, the materials are numerous, and the rate of errors and omissions by the public is high. The workload of secondary review at the window is also heavy.
• 03工单分拣、流转、督办全部人工处理，效率低、超时风险高。
• 04The business rules are fragmented, the general large model answers irrelevant questions, there are many professional errors, and the public complaint rate is high.
• 05Without standardized digital employees, each hall is independently constructed, with high costs and cannot be reused.

hall digital employees covering smart consulting, form pre-check, material validation and automatic ticket routing, on a one-network knowledge base with compliance-checked scripts — replicable across every hall in the province at low cost. End-to-end delivery: customer engagement, deployment and operations; koolda delivers the standardized hall solution, digital-employee templates and compliance mechanisms.

• 01落地政务大厅数字员工智能体：智能咨询、表单预审、材料校验、工单自动分拣、超时预警。
• 02构建一网通办专属知识库，收录全部办事指南、材料清单、办理流程、常见问题。
• 03Intelligent automatic generation of work order ledger, window work daily report, and monthly operation analysis report.
• 04Built in script compliance verification mechanism to prevent unauthorized or incorrect responses and reduce complaint rates.
• 05标准化模板可全省大厅一键复用，大幅降低新建项目成本。
• 06One stop delivery guarantee: customer situation maintenance, business opportunity landing, computing power deployment, on-site implementation, customer training, and full process escort for renewal operation.
• 07koolda 输出大厅标准化 AI 方案、数字员工模板、合规校验机制与技术赋能。