Commerce & Modern Services
Logistics & Supply Chain Leaders
SF Express, ZTO, JD Logistics, China Post, Sinotrans
Automatic exception triage and tiered handling, automated reconciliation and one-click reports.
- Typical Customers
- SF Express, ZTO, JD Logistics, China Post, Sinotrans
- Sector
- Commerce & Modern Services
- Capabilities
- Ticket TriageReconciliationRoot Cause
Typical customers
SF Express, YTO, ZTO, Yunda, JD Logistics, China Post, Sinotrans, local port logistics groups, procurement platforms and cold-chain groups.
Pain points
massive shipment-exception, damage, delay and claim tickets handled manually; tedious reconciliation and ledgers; no automatic root-cause review across nodes; time-consuming daily analysis reports.
- 运单异常、破损、超时、理赔工单海量，人工处置低效。
- 供应链对账、异常统计、物流台账整理繁琐。
- 多节点物流问题无法自动归因复盘。
- Daily logistics operation analysis report manual production time.
Solution
an exception-ticket agent that identifies anomaly types and handles them by severity; automated ledger and reconciliation statistics; root-cause analysis with rectification plans; auto-generated daily and monthly operational reviews. End-to-end delivery: business development and operations; koolda provides the standardized logistics solution.
- Intelligent processing agent for logistics abnormal work orders, automatically identifying abnormal types and handling them in a graded manner.
- Automatic summary and statistics of logistics ledger and reconciliation data.
- 异常问题归因分析、整改方案智能输出。
- 物流运营日报、月度复盘自动生成。
- 一站式交付保障：物流行业商机拓展、算力交付、项目运维全程护航。
- Koolda provides AI standardized implementation solutions for supply chain logistics.
Logistics & Supply Chain Solution FAQs
What should I do if there are too many delayed work orders due to damaged abnormal parts that cannot be manually processed?
The intelligent agent automatically identifies the type of abnormal work order and classifies it according to severity for handling, while manually handling critical orders.
Reconciliation and ledger are too complicated, can they be automated?
Can. Automated reconciliation attribution, with account discrepancies automatically located at each stage.
Can daily and monthly reports be automatically published?
Can. One click generation of daily and monthly operational reports, and automatic generation of corrective action plans based on root cause review.
Don't see your industry?
Every solution can be tailored on the koolda platform — tell us about your business scenario and we will plan the delivery path together.